CEN Complaints Policy

Communities Empowerment Network (CEN) is committed to consistently providing a high quality of service to everyone seeking our use of services.

We understand that there will be occasions when things do not go as planned or that our service fails to meet individuals expectations. In these instances we want to be advised to provide us with the opportunity correct circumstances where we are at fault to the satisfaction of the complainant.

Our policy and procedures for dealing with complaints is outlined in 'CENS Complaints Policy Policy' (Please click the button below to read the policy).